Each Wednesday we post a photograph that illustrates some of our work. This one shows a room at Seattle’s Downtown Central Library we affectionately call “The Spaceport”. Part of our experience design work relies on getting participants out of their habitual environment and into new spaces. The picture doesn’t do the room justice, it’s like a white operating room on a space station (unless it’s […]
Each Wednesday we post a photograph that illustrates some of our work. This one is from a ‘champion lab’ we designed to help participants develop their skills at championing organization change. We asked how they’d benefitted from a champion in their own career, and what that champion actually did. The answers speak for themselves: if you see the chance to champion someone else in the […]
Each Wednesday we post a photograph that illustrates some of our work. This one shows the room setup for a group dealing with unacknowledged boundary issues (the leader demanding people do work outside their specific function). We circled the chairs with blue painters tape before everyone arrived, but made no mention of it when they did. We tracked who stayed within the taped area and […]
Each Wednesday we post a photograph that illustrates some of our work. This one shows the output of a team event we setup to help a group prepare for changing work environments from uniform enclosed private offices to more diverse adaptable spaces. 100 people swinging sledge hammers for an hour while eating BBQ did wonders for morale, but more importantly gave folks a safe way […]
Each Wednesday we post a photograph that illustrates some of our work. This one shows a set of questions generated in a brain-storming session with a team searching for new customer scenarios to explore. This early exploratory work wasn’t to design solutions, but to find experiences worth exploring further in search of design opportunities. Check back next Wednesday for another perspective on how we work.
Each Wednesday we post a photograph that illustrates some of our work. This one shows an agenda from a one-day event at the start of a year-long effort to strengthen a team under-going tremendous change. By focusing on strength and stability first, we were then able to ‘play with chaos’ (at 11:30am). Since teams often can’t insulate themselves from wider organization chaos, our intent here […]
Each Wednesday we post a photograph that illustrates some of our work. This one shows a seemingly obvious, but sophisticated message we delivered to a large team after a week-long learning journey. They were accustomed to a command-and-control corporate culture, but new leaders were expecting greater autonomy, accountability, and self-direction from them. There were several “Braveheart moments” during the week (‘FREEDOM!’) that we wrapped up […]